Unanswered WhatsApp
Patients text instead of calling. A reply two hours later usually finds them booked at the clinic next door.
For clinics, polyclinics and medical centres
The receptionist who never puts a patient on hold.
Patients message at 7 am before work and 10 pm after the kids sleep. RIDKK's AI receptionist books the slot with the right doctor, checks your insurance list, quotes your prices, sends the reminder and reschedules — in Arabic or English, while your front desk looks after the people in the room.
Free trial · No card to start · Set up in 10 minutes
L
Tuesday, 7:04 AM
Good morning, do you have a dermatologist today? I have Daman insurance.
07:04
Good morning! Yes — Dr. Hala Mansour (dermatology) has 4:30 and 6:00 pm free today. We accept Daman (Enhanced and Premier); a consultation is covered with a AED 50 co-pay. Which time suits you?
07:04
6 pm please. Mariam Al Ali, 0501234567.
07:05
Booked, Mariam — Dr. Hala, today 6:00 pm, Al Wasl branch. Please bring your Emirates ID and insurance card and arrive 10 minutes early. I'll remind you at 3 pm. Reply R to reschedule.
07:05
24/7
booking, confirmation and reminders
AR + EN
and 50+ languages for expatriate patients
1 inbox
WhatsApp, website and email — with your reception team
The problem
Where clinics lose patients
The phone rings while three patients wait at the desk. Something has to give.
No-shows
Without a reminder the evening before and the morning of, doctors sit idle and the waiting list stays long.
Insurance questions
"Do you take Thiqa / Daman / AXA / Bupa?" and "how much is the co-pay?" — the same answers, all day.
Language gaps
Your reception speaks Arabic and English; your patients also speak Urdu, Tagalog, Malayalam and Russian.
Your AI team
The AI team for a clinic
Start with the receptionist. Add the rest when you are ready.
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AI Booking Agent
Books, confirms, reminds and reschedules appointments per doctor, per branch.
See how it works for Clinics & medical centres → -
AI Customer Service
Answers insurance, prices, opening hours, directions, preparation instructions and results-collection questions.
See how it works for Clinics & medical centres → -
AI Marketing Employee
Publishes seasonal campaigns — vitamin D checks, back-to-school vaccinations — with a WhatsApp button that books.
About the AI Marketing Employee → -
AI Accountant
Reads supplier invoices and receipts from photos and prepares the monthly books.
About the AI Accountant → -
Call Intelligence
Transcribes and summarises reception calls so you hear what patients actually ask for.
About the Call Intelligence →
Set-up
What you give it on day one
Your front desk already knows this. Write it down once.
- Doctors, specialties, branches and their weekly schedules
- Insurance networks you accept and typical co-pays per plan
- Self-pay price list for consultations, packages and common procedures
- Preparation instructions (fasting, documents, arrival time) and cancellation policy
- What must always go to a human: symptoms, emergencies, complaints, results interpretation
Three steps
Live in an afternoon
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01
Install the clinic template
Receptionist persona, booking rules, reminder timings and the "never give medical advice" guardrails are pre-set.
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02
Add doctors and prices
Enter each doctor's slots or connect the calendar; paste your insurance list and price sheet.
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03
Connect WhatsApp
Link the clinic number and the website widget. Tonight's messages are answered tonight.
AI employees for Clinics & medical centres
Each page shows one AI employee doing one job in this industry — with the exact conversation.
FAQ
Questions from Clinics & medical centres owners
Will it give medical advice?
No. It is a receptionist, not a doctor: it books, informs and reminds. Any description of symptoms, request for a diagnosis or emergency is handed to your staff immediately, with the standard emergency guidance you define.
Is patient data handled confidentially?
Conversations are stored per clinic in an isolated workspace, encrypted in transit and at rest, with role-based access for your team. You control retention and can export or delete records.
Does it work with our clinic management system?
RIDKK manages appointments in its own live calendar per doctor and branch. Through the Action Engine every booking can be pushed to a clinic management system or calendar that exposes an API, so your team keeps working in the tools it already uses.
Can it handle several branches and doctors?
Yes — each doctor has a schedule and each branch its own address and hours. The AI offers the nearest branch and the right specialist, and never double-books.
What about patients who prefer to call?
Calls still ring at reception. With Call Intelligence, recordings are transcribed and summarised so nothing said on the phone is lost — and the AI can send the caller a WhatsApp confirmation afterwards.
Other industries
The same AI team, trained for a different room.
Give your front desk a night shift.
Free trial with the clinic template — booking on WhatsApp in about ten minutes.
Plans from $39/month after the trial · every plan includes Arabic and English