"Where is my order?"
Half of all support messages. Each one takes a person three minutes and a tracking lookup.
For Shopify, Salla, Zid, WooCommerce and custom stores
"Where is my order?" answered — and the next order sold — in the same WhatsApp chat.
Gulf shoppers buy on Instagram and ask on WhatsApp. RIDKK's AI team answers order status, shipping times, sizes, returns and cash-on-delivery questions from your store data, recommends products from your live catalogue, follows up shoppers who asked but didn't order, and takes the order — in the customer's language, around the clock.
Free trial · No card to start · Set up in 10 minutes
D
Tuesday, 10:22 PM
Hi, order #48213 — where is it? Also I think I ordered the wrong size.
22:22
Hi Maha! Order #48213 left our Dubai warehouse today and is with Aramex — delivery is expected tomorrow between 10 am and 6 pm. About the size: you ordered the linen shirt in M. Our M fits chest 96–100 cm; if you'd like L I can arrange a free exchange at delivery. Which would you prefer?
22:22
L please. Do you have it in white too?
22:23
Exchange to L arranged — the courier will swap it at the door. Yes, the linen shirt is in stock in white (L). Shall I add it at the same price with free delivery in the same parcel? Cash on delivery or card link, your choice.
22:23
24/7
order, shipping and return answers
Catalogue-aware
recommends only what is in stock
AR + EN
Gulf dialects included
The problem
Where online stores lose margin
Not in ads. In the messages after the ad.
Questions that never convert
"Price?", "available in beige?", "do you deliver to Riyadh?" — answered hours later, when the mood to buy has passed.
Shoppers who go quiet
They asked about the size, got the answer, and never ordered. Nobody follows up unless a person remembers to.
COD returns and cancellations
Unconfirmed cash-on-delivery orders come back at your cost; confirmation calls do not scale.
Your AI team
The AI team for an online store
Support and sales in the same chat — the way customers already use it.
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AI Customer Service
Answers order status, shipping, returns, sizes and product questions from your store and policies.
See how it works for E-commerce & online stores → -
AI Sales Employee
Recommends products from the live catalogue, follows up shoppers who asked but didn't buy, confirms COD orders and upsells politely.
See how it works for E-commerce & online stores → -
AI Marketing Employee
Turns new arrivals into Instagram and Facebook posts with a WhatsApp button that sells.
About the AI Marketing Employee → -
Action Engine
Creates the exchange, updates the address or cancels the order in your store through its API.
About the Action Engine → -
AI Accountant
Reads courier, payment-gateway and supplier invoices and keeps the monthly books.
About the AI Accountant →
Set-up
What you give it on day one
Your store already has it. Connect or upload.
- Product catalogue with prices, variants, stock and size guides (feed, CSV or store connection)
- Shipping zones, couriers, delivery times and fees, COD rules
- Return, exchange and refund policy — exactly as published
- Order lookup: store API or a daily order export with tracking numbers
- Current promotions, coupon rules and what the AI may never discount
Three steps
Live in an afternoon
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01
Install the e-commerce template
Support and sales personas, order-status flow, follow-up rules and refund guardrails are pre-set.
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02
Connect the catalogue and orders
Product feed plus order lookup through your store's API or a daily export. Stock changes flow through automatically.
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03
Connect WhatsApp and web chat
The number on your store and Instagram profile, plus the chat widget on product pages. The next "where is my order?" is answered by the AI.
AI employees for E-commerce & online stores
Each page shows one AI employee doing one job in this industry — with the exact conversation.
FAQ
Questions from E-commerce & online stores owners
Which platforms does it connect to?
Any store with a product feed and an orders API — Shopify, WooCommerce, Salla, Zid, Magento and custom builds — through the Action Engine. Without an API, a daily CSV export of orders and tracking numbers works too.
Can it actually place an order?
Yes — it collects items, variants, address and payment preference, sends a payment link or confirms COD, and creates the order in your store through the Action Engine.
Will it approve refunds?
It explains your policy and starts a return or exchange within it. Refund approval, goodwill credits and disputes always go to your team.
How does the follow-up work?
When a shopper asks about a product and does not order, the AI follows up on WhatsApp after the delay you set — answering the objection about size, delivery or payment, and offering only the incentives you allow. Follow-ups stop the moment they buy or ask to.
Does it understand Gulf Arabic product names and slang?
Yes — "أبغى نفس اللي في الستوري", "وش المقاس", "كم التوصيل للشرقية" are understood and answered in kind, and it switches to English the moment the customer does.
Other industries
The same AI team, trained for a different room.
Turn support chats into sales chats.
Free trial with the e-commerce template — connect your store and WhatsApp in about ten minutes.
Plans from $39/month after the trial · every plan includes Arabic and English