The OTA tax
Guests message you, get no quick answer, and book the same room on a platform that charges you 15–25%.
For hotels, aparthotels and holiday-home operators
A concierge that answers every guest in their own language, in seconds — and takes the booking direct.
Guests message about rates, late check-in, airport pick-up and "is the pool heated?" at every hour, in a dozen languages. RIDKK's AI team answers from your rate sheet and hotel facts, takes commission-free direct bookings, sends check-in details and handles in-stay requests — while the front desk looks after the lobby.
Free trial · No card to start · Set up in 10 minutes
S
Saturday, 12:15 AM
Hi, do you have a sea-view room for 14–16 Nov, 2 adults 1 child? Best price?
00:15
Welcome! Yes — a Deluxe Sea View (king + sofa bed, up to 2 adults and 1 child under 12) is available for 14–16 November at AED 690 per night including breakfast, when you book directly with us. That is about 12% below the online platforms. Shall I reserve it?
00:15
Yes. We land at 11 pm — is late check-in ok? Do you have airport pick-up?
00:16
Reception is open 24 hours, so 11 pm is no problem. Airport pick-up from DXB is AED 150 one way in a private car — I can add it. Please share your name and email and I'll send the confirmation and payment link now.
00:16
50+
languages — replies in the guest's own
0%
commission on the direct bookings it takes
24/7
pre-arrival, in-stay and post-stay
The problem
Where hotels lose bookings and ratings
The guest's first message and the guest's in-stay request — both usually arrive when the desk is busiest.
Midnight arrivals, midnight questions
"Where do I park?", "is the gate code still valid?", "can I check in at 2 am?" — asked when one person runs the desk.
In-stay requests that slip
Extra towels, a late checkout, a taxi at 6 am — texted to a number nobody watches, then mentioned in the review.
Languages
Russian, Chinese, German, Hindi, Arabic — your guests write in all of them; your night shift reads two.
Your AI team
The AI team for a hotel
Concierge first. Add booking, marketing and accounting as you grow direct business.
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AI Customer Service
Answers rates, amenities, policies, directions and in-stay requests from your hotel facts, in the guest's language.
See how it works for Hotels & holiday homes → -
AI Booking Agent
Checks availability, quotes the direct rate, takes the reservation and sends confirmation and check-in details.
See how it works for Hotels & holiday homes → -
AI Marketing Employee
Publishes seasonal offers and staycation packages to Instagram and Facebook, with a WhatsApp button that books direct.
About the AI Marketing Employee → -
Action Engine
Creates housekeeping and maintenance tasks, or pushes the reservation to your PMS through its API.
About the Action Engine → -
AI Accountant
Reads supplier invoices and receipts and prepares the monthly books.
About the AI Accountant →
Set-up
What you give it on day one
Your welcome letter and rate sheet already contain most of it.
- Room types, occupancy, direct rates by season and what is included
- Policies: check-in/out times, cancellation, children, pets, smoking, deposits
- Amenities and hours: pool, gym, spa, restaurants, parking, Wi-Fi
- Airport transfers, nearby attractions and directions
- Who handles what: housekeeping, maintenance, duty manager, and when to wake them
Three steps
Live in an afternoon
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01
Install the hotel template
Concierge persona, booking flow, in-stay request routing and escalation rules are pre-set.
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02
Upload rates and hotel facts
Rate sheet, policies, amenities, transfer prices. Update the sheet and the concierge updates its answers.
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03
Connect WhatsApp and the website
The number on your website and Google listing, plus the chat widget. Tonight's guests are answered tonight.
AI employees for Hotels & holiday homes
Each page shows one AI employee doing one job in this industry — with the exact conversation.
FAQ
Questions from Hotels & holiday homes owners
Does it check live availability?
It works from the availability you maintain in RIDKK or, through the Action Engine, from your PMS/channel manager API. Direct bookings can be pushed back the same way so inventory stays in sync.
Can it take payment?
Yes — it sends a secure payment link for the deposit or full stay, per your policy, and confirms once paid.
How does it handle in-stay requests?
Requests like towels, late checkout or a taxi are acknowledged instantly and routed to housekeeping, the desk or the duty manager as tasks in your inbox — with the room number attached.
Which languages?
It replies in the guest's language — Arabic, English, Russian, Chinese, Hindi, German, French and 50+ more — while your team reads everything in Arabic or English.
What about complaints and refunds?
Complaints are acknowledged and handed to the duty manager immediately. Refunds and compensation are never decided by the AI — only by your rules and your people.
Other industries
The same AI team, trained for a different room.
Take the midnight booking yourself.
Free trial with the hotel template — a concierge on WhatsApp in about ten minutes.
Plans from $39/month after the trial · every plan includes Arabic and English