Call Intelligence

Every phone call becomes data your team can act on.

Your team makes and takes hundreds of calls. RIDKK listens to every recording — Arabic, English, or mixed — and returns the transcript, the outcome, the customer's interest level, objections, and the exact next step. No more "how did the call go?".

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Call recording

Outbound · 4:32 · Agent: Omar

Transcribing…

Transcript

Agent: Hello Mr. Fahad, calling about the offer on the Yasmin district units…

Customer: Actually yes, I'm interested — but the price is a bit high for me.

AI Analysis

Outcome Interested — price objection
Interest
Sentiment Positive

Next step: Send payment plan · call back Thursday 5 PM

Upload a call — or let your PBX push it automatically. Seconds later, you know everything.

100%

of calls analyzed — not a 5% sample

AR+EN

Gulf Arabic, English, and mixed calls

PBX

connects to your phone system via a simple API

Transcription

Gulf Arabic transcription that actually works

Built on the same engine that transcribes thousands of production voice notes — tuned for Gulf dialects, code-switching, and real phone audio quality. English and mixed-language calls work out of the box.

  • Arabic including Gulf dialects, English, and mixed calls
  • Works with your PBX recordings — 3CX, Asterisk, cloud PBX
  • Upload from the dashboard or push via API

Analysis

Outcome, interest, objections — on every single call

Each call gets a structured report: what happened, how interested the customer is (1–5), their sentiment, the objections they raised, and the concrete action items for your team — including any promised callback time.

  • Outcome classification: interested, callback, complaint, resolved…
  • Interest score and sentiment on every call
  • Action items and agreed callback times extracted automatically

Customer 360

Calls join the same customer story as chats

The caller's number links the call to their RIDKK profile — the same person your AI chats with on WhatsApp. Sales sees chats, emails, and calls on one timeline, with one AI memory behind it all.

  • Calls linked to the unified customer profile automatically
  • One timeline: WhatsApp, web chat, email, and phone
  • Managers see team call quality at a glance

Who gets the most out of it

  • Sales teams
  • Call centers
  • Real Estate
  • Clinics
  • Car dealerships
  • Collections teams

Included in

Turn your calls into intelligence

Call Intelligence is part of the Full AI Workforce plan.

Business

The whole AI team: marketing, accounting, call intelligence and the Action Engine.

$199/month

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Scale

Everything, unlimited users — with AI Copilot and Command Center included.

$349/month

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See pricing →

FAQ

Questions, answered

How do I get recordings into RIDKK?

Two ways: upload from your dashboard, or have your PBX push recordings automatically to our API with a secure token — one webhook, most PBX systems support it (3CX, Asterisk, cloud PBX).

Does it understand Gulf Arabic phone audio?

Yes — the transcription engine behind it processes thousands of Arabic voice messages in production, including Gulf dialects, and handles typical phone-line audio quality.

Does RIDKK make AI phone calls too?

Call Intelligence analyzes recordings of your human calls. AI voice calling is on our roadmap and will join the platform when the voice technology meets our quality bar.

How fast is the analysis?

Typically within a couple of minutes of the recording arriving — transcription plus full analysis. Your team sees results in the dashboard, and your systems can poll the API for the result.

You're sitting on hours of customer truth.

Start hearing what your calls are telling you — try it free.