Insurance and co-pays
Which networks and plans you accept, typical co-pays, what needs pre-approval.
AI Customer Service · Clinics
"Do you take my insurance?" — answered correctly, instantly, in the patient's language.
Insurance networks, co-pays, self-pay prices, opening hours, directions, fasting instructions, how to collect results: the AI customer-service employee answers from your own lists, day and night. Anything clinical goes straight to a nurse or doctor.
Free trial · No card to start · Set up in 10 minutes
L
Saturday, 10:31 PM
Do you accept AXA for a blood test? How much would a full check-up cost without insurance?
22:31
Yes, we accept AXA — lab tests need a doctor's referral, which the consultation covers. Our self-pay Essential check-up (CBC, lipids, glucose, vitamin D, thyroid) is AED 449; results within 24 hours. Please fast 8–10 hours before; water is fine.
22:31
Thanks. I've had chest pain since this afternoon too — is that something to worry about?
22:32
I'm not able to assess symptoms, and chest pain should be checked promptly. If it is severe, spreading or with shortness of breath please call 998 or go to the nearest emergency department now. I've alerted our on-call nurse, who will message you within a few minutes.
22:32
What it does
What it answers — and what it refuses to
Administrative questions: handled. Clinical questions: handed over, every time.
Prices and packages
Self-pay consultations, check-up packages, common procedures — from your price sheet.
Hours, branches, directions
Opening hours by branch, holiday changes, parking and a map link.
Preparation and documents
Fasting, medication pauses you have approved, what ID and cards to bring.
Results and reports
When and how to collect results and request medical reports — never their interpretation.
Symptoms, emergencies, complaints
Immediately handed to staff with your emergency guidance shown to the patient first.
How it flows
How a question is handled
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Patient asks
WhatsApp, website chat or email — Arabic, English or another language.
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Classified
Administrative or clinical? The guardrails decide before any answer is written.
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Answered from your lists
Insurance, prices and instructions come from the documents you uploaded — nothing improvised.
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Or handed over
Clinical and sensitive messages reach your nurse or manager in the shared inbox, with the full context.
Set-up
Set-up for a clinic
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01
Paste the insurance list
Networks, plans, co-pays and pre-approval rules. Update it whenever a contract changes.
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02
Upload the price sheet and instructions
PDF or spreadsheet; preparation instructions per test or procedure.
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03
Confirm the clinical guardrails
The template ships with them on. Choose who receives clinical hand-overs and the emergency text patients see.
FAQ
Common questions
Is it safe to let an AI talk to patients?
For administrative questions, yes — it answers only from your approved content. It is built to refuse clinical questions and escalate them, and every conversation is visible to your team.
Can it speak to patients in Urdu or Tagalog?
Yes — it replies in the language the patient writes in, 50+ languages, while your team reads everything in Arabic or English in the inbox.
What happens after hours?
It keeps answering administrative questions and booking appointments. Clinical or urgent messages get your emergency guidance and are flagged to the on-call person you define.
Can it also book the appointment?
Yes — pair it with the AI Booking Agent and the same conversation goes from "do you take Daman?" to a confirmed slot.
Answer every patient. Escalate the right ones.
Free trial with the clinic template — your insurance list is the only homework.
Plans from $39/month after the trial · every plan includes Arabic and English