Action Engine

An AI employee that does things — not just talks about them.

Chatbots answer questions. RIDKK's Action Engine lets your AI employee check an order in your system, reserve a booking, update your CRM — live, mid-conversation, with permissions and human approval exactly where you want them.

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Sara AI Employee

online · replies in seconds

Today, 2:14 PM

Where is my order #4512? 2:14 PM
Good news — order #4512 shipped and arrives Tuesday. I'll send the tracking link right away 😊 2:15 PM

Action Engine

check_order_status {"order": "4512"}

Calling your system…

200 OK Result

{ "status": "shipped", "eta": "Tuesday" }

Logged · permission-checked

Refunds wait for human approval

The customer asks. The AI calls your system. The real answer comes back — in seconds.

Live

real answers from your systems, not canned text

100%

of actions permission-checked and logged

Human

approval required wherever you decide

No code

Teach it an action in five minutes

An action is a simple recipe: a name, when to use it, and the API call to make — with placeholders like the order number the customer just typed. No developers needed for most systems; if your system has a link, your AI can probably use it.

  • Point-and-fill action builder — method, URL, fields
  • The AI decides when to use each action from your description
  • Results flow straight back into the conversation, in the customer's language

Control

Permissions first. Always.

Every action is permission-checked, rate-limited per conversation, and fully logged — who asked, what ran, what came back. Sensitive actions wait for a human click in the approval queue before anything happens.

  • Human approval queue for sensitive actions
  • Per-conversation limits stop runaway usage
  • Full audit trail of every execution

Built-ins

Powerful actions out of the box

Scheduling follow-ups, pushing leads to your CRM, escalating to a human — built in and ready. Add your own actions on top: order status, delivery tracking, appointment booking, stock checks.

  • Follow-up scheduling and CRM push included
  • Any REST API becomes an AI ability
  • Works with the systems you already have

What businesses automate with actions

  • Order status
  • Delivery tracking
  • Appointment booking
  • Stock checks
  • Account balance
  • Ticket creation

Included in

Give your AI real abilities

The Action Engine is part of the Full AI Workforce plan.

Business

The whole AI team: marketing, accounting, call intelligence and the Action Engine.

$199/month

Start free trial

Scale

Everything, unlimited users — with AI Copilot and Command Center included.

$349/month

Start free trial

See pricing →

FAQ

Questions, answered

Do I need developers to set up actions?

For most systems, no — if you have an API link and a key, the action builder is point-and-fill. For custom systems, any developer can wire one up in minutes; it's a single HTTP call definition.

What stops the AI from doing something it shouldn't?

Four layers: it can only use actions you created; each action can require human approval; each is rate-limited per conversation; and everything is logged. Nothing runs that you didn't define.

What happens when an action fails?

The AI tells the customer honestly that it couldn't complete the request and offers to involve your team — and the failure is logged for you. It never pretends an action succeeded.

Which systems can it connect to?

Anything with an HTTP API — modern e-commerce platforms, booking systems, ERPs, delivery providers, or your own internal tools. Bitrix24, Odoo, and HubSpot connectors are already built in.

Stop telling customers "someone will check".

Let your AI check it right now — try it free.