Practice areas and fees
What the firm does, who handles it, consultation fee and billing models — from your own sheet.
AI Customer Service · Law firms
A front desk that intakes like a senior paralegal — and never plays lawyer.
The AI intake assistant explains what the firm does and how it charges, asks the intake questions for that matter type, collects documents securely, marks deadlines urgent and takes messages for existing cases — formally, confidentially, in Arabic and English. Anything resembling advice is redirected to a consultation.
Free trial · No card to start · Set up in 10 minutes
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Friday, 2:30 PM
My tenant hasn't paid for 3 months. Can I just change the locks? Also I'm already your client on another matter (file 2291).
14:30
Thank you for reaching out. Whether and how you may act against a non-paying tenant is a legal question I'm not permitted to answer — only one of our lawyers can advise you on that. Our real-estate team handles landlord–tenant disputes; a consultation is AED 500 (45 min). Shall I book one? Regarding file 2291, I'll pass your message to Ms. Rania, who is handling it.
14:30
Yes book me. And tell Rania I received the court notice for the 18th.
14:32
Noted — a court date is involved, so I've flagged your message to Ms. Rania as urgent; she or her assistant will contact you today. For the tenancy consultation, Mr. Faris has Sunday 10:00 am or Monday 3:00 pm. Which suits you?
14:32
What it does
What it handles — and what it refuses
Front-office work, done to the firm's standard.
Structured intake
The right questions per matter type: parties, dates, documents, urgency — summarised for the lawyer.
Urgency detection
Deadlines, court dates, detention and travel bans escalate to the on-call lawyer immediately.
Existing-client messages
Routed to the responsible lawyer with the file reference; only your written updates are shared.
Documents
Requests the checklist for that matter and receives files securely into the conversation.
Refused: legal advice
"Can I…?", "Is it legal to…?", "What are my chances?" — always redirected to a consultation.
How it flows
How an enquiry flows
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Client writes
WhatsApp, website chat or the firm's email — at any hour.
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Classified
New matter, existing case or advice request — each follows its own path.
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Intaken or routed
New matters are intaken and booked; existing-case messages go to the responsible lawyer; advice requests become consultations.
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Lawyer prepared
The lawyer opens the consultation with the summary, documents and urgency flag already in the inbox.
Set-up
Set-up for a law firm
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01
Upload the firm profile
Practice areas, lawyers, fees, office hours and languages — your website text is enough to start.
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02
Write the intake questions
Per matter type, plus the document checklist. The template ships with standard sets to edit.
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03
Set urgency and routing
Which words trigger urgent, who is on call, and which lawyer receives which matter type.
FAQ
Common questions
Is the tone formal enough for a law firm?
The template writes in a measured, formal register in both Arabic and English; you can tighten it further with your own wording and sign-off.
Can it quote fees for a specific case?
It quotes only what your fee sheet states — consultation fee, hourly rates or fixed-fee services. Case-specific quotes are left to the lawyer.
Where are conversations stored?
In your firm's isolated RIDKK workspace, encrypted, with role-based access for your staff. Nothing is shared between workspaces or used for training.
Can a lawyer take over a chat?
Yes — at any moment from the shared inbox; the AI steps back and the client continues with the lawyer.
Professional intake, every hour of the day.
Free trial with the law-firm template — confidentiality and guardrails included.
Plans from $39/month after the trial · every plan includes Arabic and English