Pre-arrival questions
Rates, what's included, cancellation, children and pets policy, parking, transfers, directions.
AI Customer Service · Hotels
Every guest question answered in their language, before they ask twice.
Pre-arrival, in-stay and after checkout: the AI concierge answers from your hotel facts, sends directions and Wi-Fi codes, logs towel and taxi requests as tasks for the right department and knows when to wake the duty manager. Reviews improve because nothing goes unanswered.
Free trial · No card to start · Set up in 10 minutes
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Tuesday, 6:02 AM
Room 1408. Can we have a taxi to DXB at 6:45? And is late checkout possible tomorrow, around 2 pm?
06:02
Good morning, Mr. Weber. A taxi to DXB at 6:45 is arranged — it will wait at the main entrance and the desk has your room number. Late checkout until 2 pm tomorrow is available at AED 100 (free for our loyalty members) — shall I add it to your room?
06:02
Yes please. Also the AC is a bit noisy.
06:03
Added — late checkout 2 pm tomorrow, AED 100. I'm sorry about the AC; I've logged it for maintenance to check while you are at breakfast (7–10:30, Lobby Café). If you'd prefer a room change, just say so.
06:03
What it does
What the AI concierge handles
The whole guest journey, in any language.
Check-in details
Sends arrival instructions, ID requirements, gate or key-box codes for holiday homes, Wi-Fi details.
In-stay requests
Towels, toiletries, late checkout, taxis, restaurant hours — acknowledged instantly, routed as tasks with the room number.
Maintenance and housekeeping
AC, hot water, cleaning — logged for the right team; the guest is told when to expect someone.
Local recommendations
From your curated list: restaurants, beaches, malls, prayer times, pharmacies.
Escalation
Complaints, safety issues, refund requests and VIP guests go to the duty manager immediately.
How it flows
How a request flows
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Guest messages
WhatsApp, website chat or email — in any language, with or without a room number.
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Answered or logged
Facts are answered instantly; requests become tasks for housekeeping, the desk or maintenance.
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Team acts
Each department sees its queue in the RIDKK inbox; the guest is updated when it is done.
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Escalated when needed
Complaints and safety issues reach the duty manager's phone with the full chat.
Set-up
Set-up for a hotel
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01
Upload hotel facts
Welcome letter, policies, amenity hours, transfer prices, local tips. PDF or plain text.
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02
Map departments
Who receives housekeeping, maintenance and front-desk tasks, and the duty manager for escalations.
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03
Connect the guest number
The WhatsApp number printed in rooms and on your website; add the site widget.
FAQ
Common questions
Can it identify the guest and room?
Guests state their room number, or you add arriving guests to your RIDKK contacts with their room so the concierge recognises the phone number and greets them by name.
Will it upsell?
Only what you configure — late checkout, transfers, breakfast, spa — at the prices and conditions you set, and never pushily.
Does it work for holiday homes without a desk?
Especially well: it sends check-in codes, house rules and Wi-Fi, handles "how does the oven work?" from your house manual and alerts you only when a person is needed.
Can it post-stay ask for a review?
Yes — a thank-you message with your Google or TripAdvisor link, timed after checkout, with unhappy guests routed to you instead.
Nothing unanswered. Nothing in the review.
Free trial with the hotel template — your welcome letter is the knowledge base.
Plans from $39/month after the trial · every plan includes Arabic and English