Availability and rates
Room types, occupancy, seasonal direct rates and what is included — from your rate sheet or PMS.
AI Booking Agent · Hotels
The direct booking, taken in the same WhatsApp chat — no platform, no commission.
When a guest asks "do you have a room for the 14th?", the AI booking agent checks availability, quotes your direct rate with what is included, adds transfers or breakfast if wanted, takes the payment link and sends the confirmation — before the guest opens a booking app.
Free trial · No card to start · Set up in 10 minutes
S
Thursday, 9:30 PM
Two rooms for 20–23 Dec, 4 adults, close to each other. What's the direct price?
21:30
Available — two Superior Rooms on the same floor, 20–23 December (3 nights), AED 520 per room per night including breakfast: AED 3,120 total. Booking directly saves about AED 400 versus the platforms. Free cancellation until 13 December. Shall I hold them?
21:30
Yes. Name: Reem Haddad, [email protected]
21:32
Held for 30 minutes, Reem. Here is the secure payment link for AED 3,120. Once paid you'll receive the confirmation, and I'll send check-in details and directions on 19 December.
21:32
What it does
What the booking agent handles
The full reservation, from "do you have…" to the door code.
Extras
Breakfast, transfers, late checkout, early check-in, cots — added to the quote on request.
Payment and hold
Secure payment link for deposit or full stay; the room is held for a window you define.
Confirmation and pre-arrival
Confirmation with policies, then directions, check-in instructions and codes the day before.
Changes and cancellations
Date changes and cancellations handled per your policy; refunds flagged to you for approval.
Groups and long stays
Multi-room and monthly requests are quoted from your rules or handed to your reservations team with the details collected.
How it flows
How a direct booking flows
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Guest asks
Dates, guests, room type — on WhatsApp or your website.
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Quote with the direct advantage
Rate, inclusions, cancellation terms and the saving versus platforms, if you want it mentioned.
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Pay and confirm
Payment link, room held, confirmation sent the moment it is paid.
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Synced and prepared
The booking appears in RIDKK and, via the Action Engine, in your PMS; pre-arrival messages go out automatically.
Set-up
Set-up for a hotel
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01
Enter room types and direct rates
Per season, with occupancy and inclusions. A spreadsheet is enough.
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02
Set policies and hold window
Cancellation terms, deposit rules, how long a room is held for payment.
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03
Connect availability
Maintain it in RIDKK, or connect your PMS/channel manager through the Action Engine.
FAQ
Common questions
Will it overbook?
It books only what your availability source shows as free, and holds a room the moment a guest commits — so two chats cannot take the last room.
Can it match or beat the OTA price?
It quotes the direct rate you define. If you set a rule such as "direct is 10% below platform rate", it applies it — it never invents discounts.
Does it handle deposits in AED and other currencies?
Payments are taken in the currency you configure; the quote can show an approximate conversion for international guests.
Can my reservations team step in?
At any moment — every conversation is in the shared inbox, and group or special requests are handed over automatically with the details already collected.
Keep the commission.
Free trial with the hotel template — direct bookings on WhatsApp tonight.
Plans from $39/month after the trial · every plan includes Arabic and English