Service areas and hours
Which emirates, zones and days you cover; Ramadan and holiday hours.
AI Customer Service · Home services
"Do you cover Ajman? Is it under warranty? Where is the technician?" answered while the crew works.
The AI customer-service employee knows your service areas, rate card, warranty terms and today's schedule. It answers pre-job questions, tells customers when to expect the crew, explains what the invoice covers and what the warranty means — in the customer's language — and routes complaints, re-visits and refunds to your operations manager immediately.
Free trial · No card to start · Set up in 10 minutes
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Saturday, 11:05 AM
You fixed our AC 3 weeks ago (invoice 7741) and it's leaking water again. Is this covered?
11:05
I'm sorry to hear that. Invoice 7741 was a drain-line cleaning on 14 August, and our repairs carry a 30-day warranty — so a re-visit for the same issue is free. I can send a technician today between 3 and 5 pm or tomorrow 9 to 11 am. Which works? I've also informed our operations manager so it is prioritised.
11:05
Today 3–5 please. Will it be the same technician?
11:06
Booked — today 3:00–5:00 pm, warranty re-visit, no charge. I've requested Ravi, who did the original job; if he is not available in your zone, a senior technician will come with his notes. You'll get a message when they are on the way.
11:06
What it does
What it handles on its own
The office line, without the office.
Prices and what is included
From the rate card: call-out fees, minimums, materials, VAT.
Warranty and re-visits
Looks up the job, applies your warranty terms and books the re-visit — free when covered.
"Where is the technician?"
Confirms the arrival window and passes the question to the dispatcher if the crew is late.
Invoices and payment
Copies of invoices, payment methods, receipts, annual-contract renewals.
Escalation
Damage claims, complaints and refund requests reach your operations manager immediately with the job history.
How it flows
How a question is handled
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Customer writes
WhatsApp or the website — in Arabic, English, Hindi, Urdu, Tagalog or another language.
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Matched to the job
By phone number or invoice, so warranty and schedule answers are specific.
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Answered or booked
Facts from your knowledge base; re-visits booked in the right zone.
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Escalated when needed
Complaints and claims go to your operations manager with the full conversation.
Set-up
Set-up for a home-services company
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01
Upload the rate card and warranty terms
Plus service areas and hours.
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02
Import past customers
Phone, address and last jobs, so warranty questions are answered from the record.
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03
Set the escalation contact
Who receives complaints, damage claims and late-crew alerts.
FAQ
Common questions
Which languages does it speak?
Arabic and English fully, plus Hindi, Urdu, Tagalog, Russian, French and 50+ more — the customer writes in their language and your team reads it in yours.
Will it approve a refund or a free re-visit?
Re-visits within your written warranty terms are booked automatically; anything outside them, and every refund, goes to your operations manager to decide.
Can it tell the customer the crew is running late?
Your dispatcher updates the window in RIDKK or sends the message from the chat; the AI then answers the follow-up questions.
Does it sell annual maintenance contracts?
When a customer asks — or after a repair, if you enable it — it explains your AMC packages and hands interested customers to your sales team or books the first visit.
Answer every customer. Keep every crew working.
Free trial — your rate card and warranty terms are the knowledge base.
Plans from $39/month after the trial · every plan includes Arabic and English