AI Customer Service · Schools & institutes

"What time is the bus? When are exams? Is tomorrow a holiday?" answered before the front office opens.

The AI parent helpdesk knows your calendar, bus routes, uniform shop, fee policy and exam schedule and answers every routine question on WhatsApp, web chat or email in the parent's language — while questions about a specific child, complaints and safeguarding concerns go straight to the right person, never answered by the AI.

Free trial · No card to start · Set up in 10 minutes

What it does

What it answers — and what it routes

Routine questions answered; anything about a child goes to a person.

Calendar and timings

Holidays, early-release days, exam schedules, event dates, Ramadan hours.

Transport

Bus routes, pickup times, route changes and how to register for transport.

Fees and payments

Instalment dates, payment methods, receipts, late-fee policy.

Uniform, books, canteen

Shop hours, price lists, ordering, menus.

Policies and forms

Absence procedure, medication forms, late pickup, re-enrolment steps.

Routed: child-specific

Academic progress, behaviour, wellbeing, complaints and safeguarding — to the class teacher, counsellor or head, never answered by the AI.

How it flows

How a parent question flows

  1. Parent writes

    WhatsApp, the parent portal widget or email — in any language.

  2. Routine or personal?

    Calendar, bus and fees are routine; anything naming a child is personal.

  3. Answered from your documents

    The published calendar, route sheets and policies — the same answer every time.

  4. Or routed to the right person

    Teacher, counsellor, accounts or head — with the conversation attached and a response-time promise.

Set-up

Set-up for a school

  1. 01

    Upload calendar, routes and policies

    The documents you already send parents each term.

  2. 02

    Map departments and teachers

    Who receives which routed question, by class and topic.

  3. 03

    Import enrolled families

    So the AI recognises parents by phone number and knows which class their children are in.

FAQ

Common questions

Will it discuss a child's grades or behaviour?

Never. Anything about a specific child is routed to the responsible teacher or counsellor, and the parent is told who will respond and when.

Can it replace the WhatsApp parent groups?

It gives every parent a private line that answers instantly, so the groups stop being the helpdesk. Announcements still go out the way you prefer.

What about safeguarding concerns?

Any message suggesting a child's safety is at risk is escalated immediately to the designated safeguarding lead with the full text — the AI does not attempt to handle it.

Does it work for universities and institutes?

Yes — timetables, registration deadlines, fee instalments, exam schedules and campus services, with student-specific matters routed to the registrar or faculty.

Give the front office its mornings back.

Free trial — upload this term's calendar and see it answer.

Plans from $39/month after the trial · every plan includes Arabic and English