Terms of Service

Last updated: 9 September 2026

This English text is the binding version. An Arabic translation is available at /ar/terms.

These Terms of Service ("Terms") govern access to and use of the RIDKK platform at app.ridkk.com (the "Service"), operated by RIDKK ("we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the business you represent (the "Client").

1. The Service

RIDKK lets Clients create and operate AI-powered employees that communicate with the Client's customers over connected channels such as WhatsApp, website chat, and email, together with related tools (knowledge base, unified inbox, lead management, analytics, and billing).

2. Accounts and workspaces

• You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account.
• Each workspace's data is isolated. You may only access workspaces you have been granted membership to.
• You must be authorized to act for the business you register.

3. Subscriptions and billing

• The Service is offered on monthly subscription plans with usage allowances (AI employees, conversations, messages, channels, team members) as described at purchase.
• New workspaces receive a free trial: 3 days without a card, or 7 days once a card is added. When the trial ends without an active subscription, the workspace is suspended until a plan is activated.
• Fees are exclusive of third-party costs charged directly to the Client — such as Meta's WhatsApp conversation fees — and exclusive of applicable taxes such as VAT.
• Plans renew monthly until cancelled. Cancellation takes effect at the end of the current billing period, after which the workspace is suspended (it stops serving but its data is kept) until a plan is reactivated or the owner closes the workspace.

4. Client responsibilities

• You are responsible for the content of your knowledge base and the instructions you give your AI employees, and for ensuring your use of the Service complies with the laws of the markets you operate in (including consumer-messaging consent rules).
• You must have the right to connect the channels you connect (WhatsApp numbers, mailboxes, websites).
• You must not use the Service to send spam, deceive customers, or transmit unlawful, harmful, or infringing content.
• Use of connected third-party platforms is additionally governed by their terms (Meta/WhatsApp, Google, Microsoft).

5. AI outputs

AI-generated responses are produced automatically from the Client's configuration and knowledge. While the platform provides guardrails and human-handover controls, AI output may occasionally be inaccurate. The Client is responsible for reviewing its AI employees' configuration, monitoring conversations, and correcting course where needed. The Service is not designed for medical, legal, or other high-risk advice.

6. Data

Our Privacy Policy describes how data is collected and processed. As between the parties, the Client owns its workspace data (knowledge, conversations, contacts, leads). We own the platform, its software, and aggregate, non-identifying operational statistics.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted operation, including outages caused by third-party platforms (Meta, Google, Microsoft, model providers). Support is provided via hello@ridkk.com.

8. Suspension and termination

• Either party may terminate at any time; the Client can cancel the subscription or close the workspace from the Billing page of the dashboard.
• We may suspend or terminate accounts that violate these Terms, create security risk, or fail to pay.
• Upon workspace closure, data is handled as described in the Privacy Policy: an automated purge within 30 days, keeping only the billing records the law requires.

9. Liability

To the maximum extent permitted by law, the Service is provided "as is"; we disclaim implied warranties, and our aggregate liability for any claims in a 12-month period is limited to the subscription fees the Client paid in that period. Neither party is liable for indirect or consequential damages.

10. Changes

We may update these Terms; material changes will be notified by email or dashboard notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

11. Contact

RIDKK — hello@ridkk.com